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Terms & Conditions

Last updated: 2025

These terms describe how Milleo provides services through this website.
By browsing or contacting us, you agree to these terms.

About Milleo

Milleo provides short-term and mid-term rental accommodation in Porto, Portugal, and offers property management services to homeowners. Each apartment listed on this website holds an AL license, displayed in the footer or on its dedicated apartment page once available.
Milleo is legally registered in Germany. Operational, hospitality, and rental activities take place in Portugal, while administrative and invoicing processes follow applicable German requirements.

Direct Bookings

When booking directly through Milleo:
a) Confirmation

  • A booking is confirmed once you receive an email with:

  • Stay details

  • Check-in time

  • Payment confirmation


b) Cancellation policy - Direct bookings follow this rule unless otherwise stated:

  • Full refund up to 7 days before check-in

  • Non-refundable inside 7 days

  • Booking through OTAs (Airbnb, Booking.com, etc.) may follow different cancellation terms.

 

c) Payments

  • Payments are processed securely through our payment provider.

  •  We do not store full card details.

Guest Responsibilities

Guests agree to:

  • Respect the property and neighbors

  • Follow house rules sent before arrival

  • Report issues promptly

  • Avoid activities that cause damage, risk, or nuisance

  • Ensure the correct number of guests as stated in the booking


Milleo reserves the right to request compensation for damages caused during a stay.

Owner Inquiries & Consultations

If you contact Milleo regarding property management:

  • Your inquiry does not create a contract

  • Any consultation or property review is provided for informational purposes

  • A management agreement is required before services begin
     

No fees, responsibilities, or commitments apply until both parties sign a formal agreement.

Intellectual Property

All text, branding, images, and materials on this website belong to Milleo. They may not be copied, reused, or distributed without permission.

Liability

Milleo is not responsible for:

  • Temporary website downtime

  • Delays or issues caused by third-party providers

  • Guest misuse of the property

  • Loss, theft, or damage to personal belongings

  • Events outside our control (e.g., power outages, strikes, weather disruptions)


Our responsibility is limited to the value of the services paid directly to Milleo.
 

Governing Law

These terms are governed by the laws of Portugal, as all rental and hosting services take place within Portuguese territory.

Any disputes will be handled by the appropriate courts in Portugal.
For administrative, invoicing, or tax-related obligations linked to Milleo’s German registration, the relevant German regulations apply.

Contact

For questions about Terms or Privacy, write to:
hello@milleo.pt

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